Help and FAQs


Logging In / Out

Logging In

  • Type the email address in the Email Address field.
  • Type the password into the Password field.
  • Click the Log in button.

First Time Users Login Set Up

  • Email addresses are given a temporary password for a first time login.
  • The user selects a new password by entering the new password twice.
  • The users selects two different security questions and answers to the questions for password retrieval purposes.
  • Click the Submit button to confirm the new password and security questions.
















Logging Out

For security reasons, it is important to completely log out of the Sharesource portal after you are finished using it.

  • Find your username at the top right corner of the screen.
  • Click the Logout link.


Frequently Asked Questions

Login Related Questions

Application Related Questions


Q: I can't remember my password
A: Use the "Forgot Your Password?" link to reset your password.

Q: I've requested my password, but I'm told my details cannot be found. What should I do?
A: You may be registered under a different email address. Try using the "Forgot Your Password?" link with any other email addresses you may be registered under.

Q: I want to change my password
A: Use the "Change Password" feature after successfully logging in.

Q: I can't remember my username
A: Your email address is your username. Try using your email address to log in.

Q: I have locked myself out of my account
A. Use the "Forgot Your Password" link to reset your password.

Q: Why am I having trouble viewing certain web pages?
A: You may not be using a supported web browser. The support web browsers for Sharesource are Internet Explorer 10, Chrome, Firefox, and Safari. A resolution of 1024x768 or higher is recommended.

Q: The treatment time on the Treatment Summary screen is different from the time shown in the printed Treatment Summary report. Which is correct?
A: The Treatment Summary screen contains the correct treatment time. If a treatment overlapped with daylight savings time, the report incorrectly calculates the treatment time.

Q: How do I see data that is cut off in the data table?
A: To see the full information, hover over the information that has been cut off with your mouse. If this does not work, select "View" or "Edit" to see the full information.

Q: Why is content in a drop-down menu cut off?
A: This is a known error with Internet Explorer 8. Try using a different supported browser such as Internet Explorer 10, Chrome, Firefox, or Safari.

Click here for Sharesource Direction Insert

Product name: Sharesource
Japan medical device nomenclature: Program for developing treatment plan for Peritoneal Dialysis
Highly controller medical device
Approval Number: 22800BZX00345000
Marketing authorization holder: Baxter Healthcare Corporation 1-8-10, Harumi, Chuo-ku, Tokyo
Manufacturer:Baxter Healthcare Corporation One Baxter Parkway, Deefield, Illinois, United Stated of America
Software version: 4.0.0

Sharesource Connectivity Platform for Use with Homechoice Claria APD System
Version: 5.1.1
GTIN: 15413765545723
Place of Manufacture: USA
Date of Manufacture: 2018-05-14

Sharesource Products

Sharesource Connectivity Platform for Use with the Amia Automated PD System
Version: 4.0.2
GTIN: 15413765565691
Place of Manufacture: USA
Date of Manufacture: 2018-05-14